Resume

Ryan Balara

[Address Removed]
[Phone Removed]
E-mail: ryan@balaraco.com

Objective:
To install, configure, manage, and support server and personal computers in an academic or business environment.

Education:

1998-2002 Dallas Senior High School Dallas, PA

    • 3.4 Cumulative GPA
    • National Honor Society member
    • Newspaper Club head editor (Junior and Senior years)

      2002-2004 Penn State – Wilkes-Barre Lehman, PA

      • Accepted into Computer Engineering major
      • 3.74 Cumulative GPA
      • Awarded Freshmen Math Award (2 Recipients)

      2004-2006 Misericordia University Dallas, PA

      • BS in Computer Science with a minor in mathematics
      • 4.0 Grade Point Average (GPA) for classes within major, 3.88 Cumulative

      Work Experience:

      Aug. 2007-Present Misericordia University Dallas PA
      Systems Administrator / Programmer Analyst

      • Install, configure, maintain, and provide support for Windows and Linux servers. Anticipate users’ needs as appropriate. Resolve issues promptly and effectively.
      • Support the institution’s I.T. Security Pipeline Program with the state and partner educational institutions and businesses. Students develop I.T. skills starting at the high school level and have the option to join the workforce with the skills they have learned so far, or to continue the program to the next 2-year level of the program at a partner institution.
      • Ensure and maintain security of servers on campus. Be involved in issues that may affect security of the network or servers.
      • Work with other members of the department as a team to support the network, phone, or servers and resolve issues as needed.
      • Provide support for the university’s live Internet radio station, Landro, door access, vulnerability scanning, Microsoft Exchange, document imaging, ADP Handpunch, Sharepoint, Luminis, system status, and other systems as needed.

      Sept. 2004–Aug. 2007 Misericordia University Dallas PA
      Student Senior Network Technician – Head Technician

      • Lead technician responsible for students’ computers, network, and Internet
      • Aid in resolving campus phone system and television cable issues
      • Removed viruses, trojans, spyware, malware, etc.
      • Fix or replace computer parts as needed.
      • Performed on-site technical support for residents’ computers
      • Repaired/replaced wall jacks, faceplates, etc. Ran data & coaxial lines.
      • Managed MySQL and Apache servers running Server 2003 and Fedora 4
      • Created program to ensure safe & secure removal of antivirus.

      I.T. Skills:

      • Computer and Network Security: Attack surface identification, vulnerability scanning (Nessus and ndump), resolving security issues or creating workarounds as necessary
      • Networking skills: Switching networks, routing, gateways, DNS, DHCP, VLANs
      • VOIP basics using a Cisco phone system with Cisco Call Manager
      • Microsoft Exchange administration with push services via Blackberry Enterprise Server
      • Virtualization via VMWare and Xen
      • IIS 6+ and Apache installation, configuration, and management
      • Operating Systems: Windows Server 2000 – 2007, MS-DOS 5+, Windows 3.1 – Windows Vista, Linux (SuSE, Fedora/Redhat, Mandrake, Others)
      • Interfacing with LDAP and Microsoft Active Directory
      • Remote access to systems via RDP, VNC, and reverse connection software
      • PC diagnostics, troubleshooting, repair, and optimization
      • Power management and best use practices with UPS
      • NAS and DAS familiarity using iSCSI
      • Disaster recovery and backup practices
      • Website Developing Skills: HTML 4.0, Javascript, AJAX, VBScript
      • Scripting Languages: PERL, ASP, PHP, Coldfusion MX, JSP, Bash, Windows Script
      • Application Programming Languages: Java (including J2EE), C++, Visual Basic, COBOL, MASM (limited), QBasic/BASICA
      • Application Development Software: Eclipse, Visual Basic 4.0 – 6.0, Visual C++ 6.0, C++ Builder, Borland Turbo C++, COBOL Commander
      • Databases: MySQL, MS SQL, MS Access, PC-File
      • Data Access Technologies: ODBC, Data Access Object, ActiveX Data Object

      • Word Processors: Microsoft Word 97 – 2007, WordPerfect 5 – 10
      • Spreadsheet Software: Microsoft Excel 97 – 2007, Lotus 3.1 – ME
      • Presentation Software: Microsoft Powerpoint 97 – 2007, Astound 8
      • Email Software: Microsoft Outlook XP – 2007, Mozilla Thunderbird, Qualcomm Eudora, Incredimail
      • Internet Browsers: Mozilla Firefox 1.0+, Microsoft Internet Explorer 5+, Netscape 7+, Google Chrome, Apple Safari, Mozilla Seamonkey
      • Adobe Photoshop, Adobe Illustrator, GIMP
      • Microsoft FrontPage XP – 2003, Dreamweaver CS 3
      • Portal Technologies: UPortal, Luminus Platform III/IV, Sharepoint 2007
      • Secure Single Sign-On (SSO) practices and implementations
      • Door access technologies

      References:
      Available upon request

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